Frequently asked questions

BuenSpot is a marketplace for local deals in Spain: restaurants, hotels, spas and outings. You buy a digital voucher and show it at the venue.

Pick a city or category, open the deal and put it in your cart. After checkout the voucher with a QR code is in My vouchers. Until payments are connected, checkout is a demonstration: nothing is charged.

A deal can be bought while it is on the site, stock remains and the end date has not passed. The deal page shows until when it runs.

The price on the site is what you pay for the voucher, in euro. A lawyer still needs to review the VAT wording before a real launch.

The voucher covers what the deal lists. Extras the venue states separately, such as a surcharge or a drink outside the menu, you pay on the spot.

For you: you pay less than the regular price for exactly what the deal lists. The regular price is what the venue itself charges for the same offer. For the venue: new guests at quiet moments, without paying for advertising up front. The venue picks its own discount and earns from guests who come back.

It is shown next to the price on the deal page, for example per person or for 2 people, and for a hotel per room per night. Coming with more people? Buy more vouchers.

Under My account → My vouchers. Active, redeemed and expired vouchers are separate. Open a venue and you see the QR code and the code.

At the venue, show the QR code or read out the code. Staff scan it or type it in the partner panel. Each code works once.

The date is on the voucher, under Valid through. An expired voucher cannot be redeemed. It stays visible on the Expired tab.

Yes. At checkout tick that it is a gift and enter the recipient's name and email. On the order you can print the voucher without the amount paid.

After payment your voucher appears within seconds on the order page, in My vouchers and in your email. If you see nothing after 20 minutes, check your spam too. Still nothing? Message us through the contact page with the email you paid with. You get your voucher or your money back.

Open My vouchers and choose Print this voucher, or open the order. Each voucher gets its own page, with its value, the code with check digits, the QR code and every address of the venue. Printing is optional: the voucher on your phone is enough.

On a deal that needs a moment, you pick a date and time, or for a hotel an arrival, the number of nights and the number of rooms. You can pay at once, or book later from My vouchers.

Yes, until the deadline shown on the reservation. The voucher stays valid and you pick a new moment. Cancelling does not refund the money.

Yes. Within 14 days of payment you withdraw from the purchase without giving a reason: open the order and choose Ask for the money. You get back every voucher you have not used yet, the same way you paid. After those 14 days this is possible only if the venue closes or the owner ends the partnership. A used voucher is not refunded.

Through the form on the contact page, or with a ticket if you are signed in. Customer service is open every day until 21:00. We reply in the message in your account.

Let us know as soon as you can through the contact page or with a ticket in your account, with your voucher code. We contact the venue and look for a solution with you. After a visit you can also write a review.

On the partner panel, /partner/login. There you manage deals, vouchers, reservations and billing.